FREQUENTLY ASKED
QUESTIONS

As you explore the world of Maison Sanguine, it is natural for certain questions to arise. Below, you will find the essential information to guide you.

MAISON SANGUINE EXPERIENCE

  • Access opens when the upcoming celebration is announced through its official film. Requests can be submitted during a limited 48-hour window, after which all submissions are reviewed. Confirmed guests receive their digital invitation once their participation is validated.

  • Members benefit from an early access window and a priority review of their requests. This ensures a privileged pathway while preserving the possibility for selected guests to join, depending on the capacities defined for each celebration.

  • Membership offers a privileged route: early access, priority confirmation, and guaranteed entry on major dates.
    Guest Access allows selected individuals to request participation for each celebration, with confirmations granted according to the availability allocated to guest attendees.

  • All essential information, including the schedule, dress code, access instructions and key guidelines, is communicated at the time of confirmation. The exact location is revealed 24 hours before the celebration to ensure discretion, fluidity and the highest level of security for all attendees.

  • All essential information, including the schedule, dress code, access instructions and key guidelines, is communicated at the time of confirmation. The exact location is revealed 24 hours before the celebration to ensure discretion, fluidity and the highest level of security for all attendees.

MAISON SANGUINE MEMBERSHIP

  • Your membership becomes active as soon as your application is approved and your annual contribution is confirmed. You will then receive immediate access to all dedicated member information and privileges.

  • Your membership begins on the date of confirmation and remains valid for twelve consecutive months, ensuring a full year of uninterrupted benefits.

  • Yes. Membership renews annually to ensure continuity of access. You will be informed in advance of your renewal date so you may review or adjust your preferences.

  • You may update your payment details at any time through your member account. All modifications are applied immediately to ensure seamless continuity.

  • You may request a cancellation at the end of your annual term by contacting the Membership Office. Your membership will remain active until the conclusion of the current period, allowing you to enjoy all privileges until its completion.

  • Membership is personal and curated. It cannot be transferred, ensuring the integrity and continuity of the community.

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  • Your identity must be verified upon arrival. Your digital or physical membership card facilitates this process and ensures a seamless entry experience.

  • You may recommend a candidate by submitting their details to the Membership Office. Each proposal is reviewed with care, and the applicant may be invited to begin the application process.

MAISON SANGUINE SERVICES

  • Each celebration offers a selection of essential services designed to provide personalised support while ensuring the fluidity, safety and elegance that define our events.

    Private Chauffeur

    A private chauffeur service is available to ensure a seamless arrival at the official meeting point.
    Transfers are coordinated with precision and carried out by trusted partners selected for their professionalism, discretion and security standards.
    This arrangement guarantees a smooth, confidential and secure arrival, fully aligned with the exclusive nature of our celebrations.

    Private Ambassador

    A dedicated ambassador is available ahead of the celebration to assist the guest in their preparation.
    This service provides personalised support, clear communication of essential information and attentive guidance up to the day of the event, all delivered with discretion, refinement and a deep sense of care.

    Concierge Service

    A specialised concierge team is available to assist with any needs leading up to the celebration and to provide follow-up afterwards.
    This service ensures continuity, precise coordination and a level of attention consistent with the standards of a prestigious Maison.

  • Yes. A dedicated concierge team is available before and after the celebration to assist with essential arrangements, provide guidance and ensure a seamless experience surrounding the event.

  • Once your participation is confirmed, your dedicated contacts are shared directly with you. You will be provided with a secure communication channel allowing you to reach the concierge or your assigned House Ambassador whenever needed in the lead-up to the celebration.

  • The arrival process is designed to ensure comfort, precision and discretion, regardless of the travel option selected.

    Arrival with our private chauffeur service

    If you choose our private chauffeur service, the chauffeur collects you directly at your hotel, residence or preferred location. You are driven securely to the celebration using the confidential address communicated 24 hours before the event. Upon arrival, our team welcomes you and guides you through a smooth and discreet check-in.

    Arrival by your own means

    If you prefer to arrive independently, you may proceed directly to the celebration using the confidential address shared 24 hours in advance. Our team greets you at the entrance, verifies your invitation and accompanies you with the same level of refinement.

  • A Guest Relations team is present from the beginning to the end of the celebration. Their mission is to guide guests when needed, ensure comfort, and maintain the level of excellence expected throughout every moment.

  • Certain personalised requests may be accommodated depending on their nature and the celebration’s capacity.
    Each request is reviewed individually by our concierge team to ensure it can be fulfilled with the discretion, precision and excellence that define the Maison.

MAISON SANGUINE AUTHENTICITY

  • Spoofing refers to any attempt by an external party to imitate the House — its identity, invitations, confirmations or communications — with the intention of misleading guests. These attempts may appear polished, but they remain external to our ecosystem and are not connected to our secured communication channels.

  • A message may be suspicious if it contains unusual wording, unexpected requests, unofficial links, or formats that differ from the House’s communication standards. Any doubt, even minimal, should be treated with caution.

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  • We recommend refraining from interacting with the content and forwarding it immediately to contact@maisonsanguine.com. Our specialists will analyse the material and confirm its status with complete discretion.

  • We invite you to contact contact@maisonsanguine.com immediately. Our Identity Protection Team will assist you confidentially, secure your information and ensure that no unauthorized activity affects your participation

  • For any concern linked to authenticity, identity or communication integrity, you may write directly to:
    contact@maisonsanguine.com. Our team handles these matters with absolute priority.

  • Each official invitation includes a non-replicable encrypted signature generated by the House. You may verify its authenticity by forwarding the invitation to contact@maisonsanguine.com, where our team will confirm the integrity of the document.

CONTACT
AN AMBASSADOR

We invite you to contact our ambassadors to discover our universe and receive refined, attentive guidance tailored to your needs.

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